Customer service in Phoenix is not the best. My theory is that it’s a combination of Californication (Heeeyyyy, man, what’s your hurry?) and the nihilistic knowledge that No, There Is Nothing Else For Me. This Is My Life.
(Special aside: The preceding is merely a gross generalization for blog purposes and in no way is intended to demean anyone in the service industry who DIDN’T screw me over in the past week. I have done my time in the service industry and know how hard some of these people are working, for little recompense.)
OK, back to the story. I have three Scotties desperately in need of a good grooming. In Phoenix, it’s difficult to find someone who can groom a Scottie so they look like Scotties, not Schnauzers or Poodles or Labs.

So after several failed attempts, I got a recommendation from a friend of a friend who knows someone who, under cover of night, grooms Scottie dogs at a chi-chi pet boarding place in Paradise Valley.
This groomer extraordinaire is an independent contractor here. So, back in February, I call and talk to the appointment person about how it works, how much it costs, etc. I wasn’t ready to make an appointment, in part because the person I spoke to seemed a little confused and new to her job, and I figured I’d call back and get someone else.
Last week I finally get around to calling back. I get same Clueless Person, but she seems SLIGHTLY less clueless and asks all the right questions, booking us for an appointment with the Elusive Edwin, Scottie Groomer to the Stars.
This morning was a rough morning. I’m still on vacation, but I use that term loosely because I have a cold (thanks Wee One!) combined with allergies (thanks orange blossoms!) and I couldn’t get to sleep last night because of the streaming eyes, sneezing and the two cinder blocks that seemed to have taken up residence in my soft palate.
So. I get up, I get on the road with the dogs to the Apex of Canine Beauty, which is halfway across town, and it’s rush hour.
I get there without mishap. I go into this place, graciously letting the Nancy Reagan lookalike with the poodle go ahead of me. I give my name to the girl at the desk.
Reception person: Could you spell that?
IG: I S L A Y G I R L
RP: Hmmmm.
IG: *first inkling of disaster* Today is Wednesday, right?
RP: Yeeessss *looking at computer screen, tapping frantically*. We don’t have you in the system. Anywhere.
IG: Ok. I called last Wednesday, we discussed Elusive Edwin, SGTTS, talked about how you couldn’t fit us in before Easter, I said that was ok, I gave you ALL MY INFORMATION.
RP: (panicking) It’s OK, it’s OK, we’ll make it right! We’ll fix it!
IG: (Silently thinking CP seems like a fear biter)
Meanwhile, a guy at another computer starts looking for the reservation, with some unnecessary emphasis on the computer keys.
Surly Other Person: We have you (bang, bang) in the system for boarding (click bang bang) at the end of May for two dogs.
IG: I didn’t make a boarding appointment. I don’t board my dogs. And if I were going to board them, I’d board all three.
SOP: Well, I have that you called February 19 and I talked to you.
IG: I have called this place twice, and both times I spoke to the same woman. Both times about grooming. I never even inquired about boarding.
SOP: Well, that’s not what it says here. (With challenging level of surliness.)
IG: *Gives OP a look that would turn stone to magma*
(Pause, during which all that is heard is canine whining. And SOP doesn't turn to molten rock.)
SOP: So, you’re saying you don’t want the boarding appointment?
IG: No. Considering I didn’t make it, no.
Bitter! Table for one!